cravebay Return & Refund Policy

Last Updated: July 16, 2026

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Overview

At cravebay, your satisfaction guides everything we do. We take pride in the freshness of our grocery offerings and the quality of our kitchenware, and we back every purchase with a return and refund process that is straightforward, honest, and fair. If something about your order falls short of your expectations, our team is ready to make it right.

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Return Window

• Non-Perishable Grocery & Kitchenware: These items may be returned within 30 days of the delivery date. To qualify, merchandise must be unused, unopened, and in its original resalable condition, with all original tags attached and the original packaging completely intact.
• Perishable Items: For reasons of food safety, quality control, and public health regulations, perishable goods — including fresh produce, dairy, frozen items, prepared foods, and other short-shelf-life products — cannot be sent back to us. However, if a perishable item arrives damaged, spoiled, expired, or otherwise compromised in transit, you may request an immediate full refund or a free replacement (a clear photo confirming the issue is required within 48 hours of delivery).

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Non-Returnable Items

The following categories cannot be returned under any circumstances:

• Items marked "Final Sale" at the time of checkout;
• Goods that have been opened, used, or partially consumed (except where they arrived defective or spoiled);
• Digital download codes, e-gift cards, and physical gift cards;
• Products damaged as a result of improper storage, mishandling, or failure to follow the care instructions provided;
• Return requests submitted after the 30-day window without prior written approval from cravebay.

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Return Shipping Costs & Deductions

Return Reason	Return Shipping Cost	Processing / Restocking Fee
Merchant Error (Damaged, Defective, Spoiled, Incorrect Item Sent)	100% Free (Prepaid shipping label provided by us)	None (USD 0)
Customer Preference (Changed mind, wrong size, no longer needed)	Customer Responsible (Or opt for a USD 7.95 prepaid label fee deducted from refund)	None (USD 0)

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How to Initiate a Return

1. Submit a Request: Send an email to our customer support team at support@cravebay.lat including your Order Number, the specific item(s) you want to return, and the reason for the return. If the item arrived damaged or spoiled, please attach clear photographs of the issue and its packaging.
2. Receive RMA & Instructions: Our team will review your submission and, within 1 business day, provide a Return Merchandise Authorization (RMA) number together with detailed return shipping instructions.
3. Pack Securely: Carefully pack the item(s) in protective packaging. Mark your RMA number clearly on the outside of the shipping box — never write directly on the original product packaging.
4. Ship Back: Send the package using a trackable shipping service to the return address included in your RMA email.

Note: Packages that arrive without a valid, pre-approved RMA number may face significant processing delays or be refused upon receipt.

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Refund Processing & Timelines

• Inspection & Processing: After your return reaches our facility, it will be inspected within 1–2 business days.
• Refund Credit: Once approved, your refund will be issued to your original payment method within 3–5 business days.
• Posting Time: Your bank or credit card issuer may require an additional 3–10 business days to post the refunded amount to your statement.
• Shipping Cost Refunds: Original shipping charges are not refundable unless the return results from a cravebay error (for example, a damaged or incorrect item was sent).

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Damaged, Defective, or Incorrect Items

If your order arrives damaged, incomplete, incorrect, or with spoiled perishables, please let us know right away:

• Perishable Items: Contact us within 48 hours of delivery.
• Non-Perishable Items: Contact us within 7 days of delivery.

Please include clear photos of the affected items and the shipping package. We will promptly issue a full refund or send a free replacement at no additional cost to you.

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Contact Us & Merchant Details

If you have any questions about a return, the status of your refund, or our return process, please contact our support team directly:

• Official Business Name: cravebay
• Customer Support Email: support@cravebay.lat
• Customer Support Phone: 15098819030
• Physical Business & Return Address: PO BOX 476, Monitor, WA 98836, United States
• Support Operating Hours: Monday – Friday: 8:00 AM – 8:00 PM EST | Saturday: 9:00 AM – 5:00 PM EST